Privacy Policy
This Privacy Policy explains how Capital Shoes ("ecomex," "we," "us," or "our"), operator of ecomex.app, collects, uses, stores, and protects information when you use our application and services (the "Service"). ecomex is an analytics and reporting platform for Amazon sellers.
Who we are
ecomex.app is operated by Capital Shoes, the trade name of a sole proprietorship registered in India (proprietor: Milanbhai Maheshbhai Jethva), GSTIN 24AQBPJ1546M1ZW, based at Ground Floor, G-13, Jethwani Super Market, College Road, Dabhoi, Vadodara, Gujarat 391110, India. Contact: milanjethva@gmail.com.
What information we collect
When you authorize ecomex to connect to your Amazon Seller Central account through Amazon's Selling Partner API (SP-API), we access and process the following categories of your Amazon account data ("Amazon Information"):
- Business and performance reports (sales, traffic, account performance)
- Order and inventory data (units sold, stock levels, sales velocity)
- Financial and settlement data (transactions, fees, refunds, settlements)
- Brand analytics data (such as Search Query Performance)
We do not request, access, or store buyer personally identifiable information (PII) such as names, shipping addresses, or contact details. We also collect basic account information you provide when registering for ecomex, such as your name and email address.
How we collect it
We retrieve Amazon Information directly from Amazon through the Selling Partner API, only after you explicitly authorize the connection using OAuth 2.0 (Login with Amazon). You can revoke this authorization at any time from Amazon Seller Central or from within ecomex.
How we use it
We use Amazon Information solely to provide the Service to you — dashboards, performance snapshots, settlement reconciliation, profitability analysis, inventory alerts, and related reporting. By default, all analysis is performed in-house using our own processing; your data is stored in our database and analysed without sending it to any external party. Each customer can access only their own data; data is isolated per account. We do not sell, rent, or share your Amazon Information for marketing or any third party's independent use.
How we share it (sub-processors)
We do not share Amazon Information with third parties for their own use, and we do not sell or license it. We use the following service providers ("sub-processors") to operate the Service on our behalf:
- Railway — cloud hosting and PostgreSQL database infrastructure.
- AI/LLM provider — used only when you explicitly request an AI-generated analysis. In that case we send only aggregated or derived metrics to generate the summary; we never send raw Amazon Information.
These sub-processors process data only on our instructions and maintain appropriate security. We do not share Amazon Information with any other third party except where required by law.
Where it's stored and how it's protected
Amazon Information is stored in an encrypted PostgreSQL database hosted on Railway. We encrypt data in transit using TLS and apply role-based access controls on a least-privilege basis. See our Security Practices at /security.
Data retention and deletion
We retain your Amazon Information only as long as needed to provide the Service. When you revoke authorization, delete your ecomex account, or request deletion, we stop accessing your Amazon data and permanently delete it from our systems (including backups) within 30 days. See our Data Retention & Deletion Policy at /data-retention.
Your rights and choices
You may revoke ecomex's access to your Amazon account at any time, request a copy of the data we hold about you, or request deletion by contacting milanjethva@gmail.com. Revoking authorization in Seller Central immediately stops further data access.
Compliance with Amazon policies
Our handling of Amazon Information complies with the Amazon Acceptable Use Policy, the Amazon Services API Data Protection Policy, and the Amazon Services API Solution Provider Agreement.
Changes to this policy
We may update this Privacy Policy from time to time and will post the revised version here with an updated date.
Contact
Capital Shoes (proprietor: Milanbhai Maheshbhai Jethva) · milanjethva@gmail.com · Dabhoi, Vadodara, Gujarat, India