Refund & Cancellation Policy
1. About This Policy
This Refund & Cancellation Policy ("Policy") governs subscriptions to, and payments for, the eCOMeX web application available at https://ecomex.app (the "Platform" or "Service"). The Service is operated by Mr. Milan Jethva, an individual carrying on business as a sole proprietorship under the trade name "eCOMeX" (also styled "eCOMeX AI"), having its place of business at eCOMeX AI, Ahmedabad – 380008, Gujarat, India ("eCOMeX", "we", "us" or "our").
By subscribing to a paid plan, or by continuing to use the Service, you agree to this Policy. This Policy should be read together with our Terms of Service and our Privacy Policy.
2. Nature of the Service: Subscription SaaS
eCOMeX is a subscription-based Software-as-a-Service (SaaS) product. Access to the Service (and to its features and workspaces) is provided on a recurring subscription basis for a chosen billing period, and not as a one-time purchase of goods. eCOMeX is an independent software product and is not affiliated with, sponsored by, or endorsed by Amazon.
3. Free Trial — Evaluate Before You Pay
We offer a 60-day free trial with no payment card required to start. The free trial is intended to give you ample and genuine opportunity to evaluate the Service in full and to decide, before any charge is ever made, whether it meets your needs.
Because the trial allows complete evaluation at no cost and without payment details, you are expected to assess the Service during this period. No fees are charged during the free trial, and the free trial itself is provided free of charge and is not subject to any refund.
4. Billing and Payment Processing
eCOMeX does not currently process live payments and does not presently store any payment-card data. When paid billing is enabled, payments will be processed by a third-party, PCI-DSS-compliant payment processor (we are provider-agnostic and will engage a suitable processor at that time); eCOMeX will not store full card numbers. Please refer to our Privacy Policy for how billing-related information is handled.
When paid plans become available, the following terms in this Policy will apply to those subscriptions.
5. Fees, Currency and Taxes (When Paid Plans Are Live)
When paid plans become available, the price of each subscription plan, the billing period (for example, monthly or annually) and the features included will be clearly displayed on the Platform and/or on the checkout page before you confirm your purchase. The price shown at the time of purchase is the price that applies to that billing period.
Unless stated otherwise at checkout, fees are exclusive of applicable taxes (including Goods and Services Tax (GST) and any other levies), which will be added and charged in addition to the stated fee where required by law. Subscriptions will be billed in the currency indicated on the checkout page.
6. Billing Cycle (When Paid Plans Are Live)
Subscriptions are billed in advance for the billing period you select (for example, monthly or annually). Your subscription provides access to the Service for the period for which you have paid. Unless you cancel, your subscription will renew at the end of each billing period and the applicable fee for the next period will be charged in advance. By subscribing to a recurring plan, you authorise us (through our payment processor) to charge the renewal fee at the start of each successive billing period until you cancel.
7. Refund Policy — Fees Are Non-Refundable
All fees are non-refundable once a billing cycle begins. We do not provide refunds or credits — whether full, partial or pro-rata — for:
- any portion of a billing period after that period has commenced;
- periods during which you did not use, or under-used, the Service;
- downgrades, or workspaces that are deleted or left unused; or
- renewal charges, once the renewed period has begun.
This no-refund position is reasonable and fair because the 60-day free trial allows you to fully evaluate the Service before any payment is made. You should make your purchase decision during the free trial. This Section is subject to Section 8 (Exceptions Required by Law) and Section 10 (Duplicate or Erroneous Charges).
8. Exceptions Required by Law
Nothing in this Policy limits or excludes any right to a refund or remedy that you may have, and that cannot be waived, under applicable law (including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, in India). Where a refund is required by applicable law, we will provide it to the extent so required. This Policy applies subject to those non-excludable rights.
9. Cancellation
You may cancel your subscription at any time. When you cancel:
- your paid access continues until the end of the current paid period; and
- after that period ends, your subscription will not renew and no further charges will be made.
Cancellation stops future renewals; it does not generate a refund for the current or any past period (see Section 7).
9.1 How to Cancel
You can cancel in either of the following ways:
- from your account settings within the Platform; or
- by emailing us at support@ecomex.app from the email address registered to your account, with a clear request to cancel.
We recommend cancelling before your next renewal date to avoid being charged for the following period. Where you cancel by email, we will action your cancellation within a reasonable time of receiving and verifying your request.
10. Duplicate or Erroneous Charges
If you believe you have been charged in error, or charged more than once for the same period, please contact us at support@ecomex.app with the relevant details within a reasonable time of the charge. We will investigate promptly and, where we confirm a duplicate or erroneous charge, correct it — including by refunding or crediting the amount wrongly charged. Any refund we make will be processed to the original payment method (or, where that is not possible, by another reasonable means) and, when paid billing is live, will ordinarily be initiated within seven (7) business days of our confirming that a refund is due; the time taken for the refunded amount to reach you thereafter depends on your bank, card issuer or payment provider.
11. Billing Disputes — Contact Us Before a Chargeback
If you have any concern or dispute about a charge, please raise it with us first at support@ecomex.app so that we can review and resolve it quickly. Initiating a chargeback or payment reversal with your bank or card issuer without first contacting us can lead to suspension of your account while the dispute is investigated. We are committed to resolving genuine billing issues fairly and without the need for a chargeback.
12. Grievance Redressal
If you are not satisfied with the handling of any refund, cancellation or billing matter, you may escalate it to our Grievance Officer (see the Contact us section below). In accordance with applicable Indian law, including the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, our Grievance Officer will acknowledge your complaint within forty-eight (48) hours of receipt and will endeavour to redress it within one (1) month from the date of receipt, or such shorter period as may be prescribed by law.
13. Changes to This Policy
We may update this Policy from time to time, for example to reflect the launch of paid plans or changes in law. The "Last updated" date below indicates when this Policy was last revised. Material changes will take effect on a going-forward basis, and your continued use of the Service after an update constitutes acceptance of the revised Policy.
14. Governing Law and Jurisdiction
This Policy is governed by and construed in accordance with the laws of India. Subject to any non-excludable consumer-protection rights, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.
15. Contact Us
For any questions, cancellation requests, or billing concerns relating to this Policy, please contact us:
- Support: support@ecomex.app
- Operator: eCOMeX (eCOMeX AI), Mr. Milan Jethva (sole proprietor), Ahmedabad – 380008, Gujarat, India
Grievance Officer
For grievances that are not resolved through our support channel, you may contact our Grievance Officer:
- Name: Mr. Milan Jethva
- Email: grievance@ecomex.app
- Address: eCOMeX AI, Ahmedabad – 380008, Gujarat, India
For privacy and data-protection requests, please write to privacy@ecomex.app, as further described in our Privacy Policy.
Last updated: 15 June 2026.